Shopping Guide
Regarding time designation
If you would like to specify a delivery time, please enter it in the "Add order note" on the cart page.
Sagawa Express time frame ■ Morning ■ 12:00-14:00 ■ 14:00-16:00 ■ 16:00-18:00 ■ 18:00-20:00 ■ 19:00-21:00
Shipping
Delivery by courier (800 yen nationwide)
*Free shipping for orders over 5,000 yen (tax included). Separate shipping charges may apply for Okinawa and remote islands. (Shipping charges will not be displayed at the time of ordering, but we will calculate and display the total amount after your order is placed.)
About payment methods
You can choose from credit card, shopping credit, convenience store payment, bank transfer, or atone next month payment (convenience store/direct debit) .
*There may be payment methods that cannot be used for some products. In such cases, we will inform you on the product details page.
●Credit card
We accept VISA, American Express, MasterCard, and JCB cards.
・Payment period and deadline You will be charged when you order the product.
After we confirm your payment, we will generally ship your item within 1 to 3 business days, excluding items that are ordered.
●Shopping credit (interest-free installment payments)
After completing your order on this website, we will send you an application URL via email within 1-2 business days. Please enter the necessary information via the URL, and SMBC Finance Services will review your application. If the review is approved, your payment will be confirmed. Except for back-ordered items, we will generally ship your product within 1-3 business days.
*Available for purchases of 100,000 yen or more (tax included).
*If payment is not confirmed after the review, your order will be automatically canceled.
*The maximum number of installments varies depending on the purchase amount.
*This offer is for individual customers only.
●Convenience store
Payment is required in advance. Please make payment within 8 days, including the day of your order.
Please note that convenience store payments are not available for made-to-order products or for purchases over 300,000 yen.
Payment methods vary depending on the convenience store, so please click on the icon of the convenience store you wish to purchase from. After payment is confirmed, we will generally ship your item within 1-3 business days, excluding back-ordered items.
●Amazon Pay (Ends January 6th)
*When using this service, please check your registered address and shipping address.
*Amazon gift certificates cannot be used.
●Apple Pay
●Google Pay
●Rakuten Pay
●PayPay
●Bank transfer
Payment is required in advance. After you have completed the order process on this website, we will send you the bank transfer information by email. Please make payment within 8 days, including the day of your order. After we confirm your payment, we will generally ship your item within 1 to 3 business days, excluding back-ordered items.
● atone next month payment (convenience store/direct debit)
atone is a payment system that anyone can use immediately, allowing you to pay for your monthly bills in one lump sum the following month at a convenience store or by direct debit.
Click here for details
●NP deferred payment (convenience stores, post offices, banks, LINE Pay)
This is a safe and easy payment method that allows you to pay later at a convenience store, post office, bank, or LINE Pay after confirming the delivery of your product. An invoice will be mailed separately from the product, so please make payment within 14 days of issuance.
If payment is not confirmed by the due date, a fee may be charged.
Click here for details
Returns and Exchanges
In the case of returns or exchanges due to product defects, etc.
If you find any defects or imperfections in the product upon arrival, we will accept a return or exchange for a normal product.
Please contact us by phone or via the inquiry form immediately after your arrival.
Exchange procedure
1. After contacting us, we will ship the non-defective product to you. We will include a return shipping label with the product.
2 During this time, please prepare the returned product yourself, such as packing the defective product.
3. When you receive the good product, please attach the return shipping label included with the product to the box you packed in step 2 and hand it over to the delivery person on the spot.
*Depending on stock availability, we may not be able to accept an exchange and may instead provide a refund if the item sold is a limited edition or the last one left.
In case of return or exchange due to customer convenience
You can return or exchange the product within 8 days of receiving it.
Returns will only be accepted for unopened and unused items if you contact us within 7 days of receiving the item.
Please return the item in the same condition as when it arrived, without any stains or damage.
Shipping costs are the customer's responsibility, except in the case of defective or incomplete products.
If you return the item by cash on delivery, we will charge you for the shipping costs.
However, we cannot accept returns of the products listed below for reasons of customer convenience, even if they are unopened.
Items not eligible for return
・Food supplements, beverages, hygiene products ・Training equipment, aerobic equipment
*For large training equipment in particular, please be sure to check the delivery route and installation location before ordering to make sure that delivery and installation are possible.
If you have any concerns, please contact us by email before placing your order.
Replacement Procedure
- After receiving your contact, please return the item to the Mail Order Returns and Exchanges Department. You can use any shipping method that is convenient for you, but please send it in a way that leaves a record of delivery.
*Customers are responsible for shipping costs when returning the product. - We will inspect the returned product and if there are no problems with the condition, we will accept the return or exchange.
- If you wish to exchange the item, we will ship a replacement, and if you wish to return the item, we will process a refund.
*In the case of an exchange, if there is a price difference, we will charge you cash on delivery.
*If a refund is required, we will ask you how you would like to receive the refund when we receive your order.
Contact and return address
Contact by phone
Toll-free number: 0120-29-2701
From a mobile phone: 03-3645-9804
Business hours:
Monday to Friday: 11:00 to 20:00
Saturday: 11:00-18:00 (Closed on Sundays)
*On weekends and holidays, calls will be forwarded to Fitness Shop Harajuku store for inquiries.
From the inquiry form
>We recommend you contact us through your order history. (You will need to log in.)
Or, please submit your inquiry using the inquiry form, including your order number.
Return address for the product
〒136-0075
THINK Fitness Toyo Warehouse, 3rd floor, Nippon Express Toyo Distribution Center, 1-5-23 Shinsuna, Koto-ku, Tokyo, Mail Order Returns and Exchanges Department
About points
You will receive 1 point for every 100 yen spent on this site.
You can use your points at our online shop from your next purchase, with 1 point equaling 1 yen. Points are valid for 2 years from the date of award.
*Cannot be used in conjunction with other discount services such as coupons.
*Please note that if you cancel your online shop membership, your points will be lost.
